Repair And Service

Product Warranty

RSTC (the manufacturer of the RFID and 3D products) offers a 12-month Service Agreement under the name of RSTC Standard Warranty. This Service Agreement will come into effect as soon as the contracted products are delivered to RSTC’s customers.

Standard Warranty Coverage

• RSTC warrants the products to be:
• Free from defects in material and workmanship under normal use and service for a period of twelve (12) months from the date of delivery to Buyer;
• Conformed with RSTC’s specifications and user manual. Once the products are sold, RSTC has no obligation to modify or update them.
• RSTC’s obligation for defective product shall be limited to repair or replace (at RSTC’s sole option) the defective product free of charge in case RSTC determines the product failed due to defects in material and workmanship. Buyer is responsible for shipment to RSTC and bears all costs and risks associated with this transportation; RSTC is responsible for return shipment fees to Buyer. In the event of RSTC determines there is no defect (“No Defect Found”) or is not qualified for warranty repair, RSTC shall charge Buyer for return shipment and a minimum repair fee.
• In this warranty, repair shall mean the repair or adjustment of the product to remedy the defect defined by this warranty and reinstate the product to normal operating condition. RSTC may use new or refurbished parts to remedy the defect at RSTC’s option. Replace shall mean RSTC replaces the product with the same construction or equivalent of the original one. Any replaced part or product shall belong to RSTC and the replacement part or product shall belong to Buyer. However repair or replacement of a product shall not extend the original applicable warranty period.
• Buyer may be required to provide RSTC with evidence of the date a product was delivered and the original contract was signed with RSTC.
• The warranties don’t apply to defects resulting from
• Improper or inadequate maintenance by Customer;
• Customer or third party supplied software;
• Unauthorized modification;
• Improper use or operation outside of the conditions specified for the products, improper site preparation;
• Abuse, negligence, accident, liquid spillage, acts of nature such as flood or lightning damage, loss or damage in transit;
• Unauthorized maintenance or repair.
• The above warranties, except as to title, are exclusive of, and in lieu of, all other warranties, written or oral, express or implied, statutory or otherwise. No implied statutory warranties of merchantability or fitness for a particular purpose shall apply. RSTC shall not be bound by any representation or warranty made by any other person, including resellers, distributors, dealers, and employees of RSTC. RSTC shall not be held liable for indirect, incidental or consequential damages, and shall not have liability exceed that actual amount paid to RSTC for the products. In no event shall RSTC be held liable for damages incurred by resellers or their Buyer as a result of use of a product beyond its intended use.